QEEQ Company Overview

QEEQ is an online car rental comparison and booking platform founded in 2017 and headquartered in Hong Kong. The service allows travelers to compare rental cars from major international brands and local suppliers across a large number of destinations worldwide.

Originally launched as EasyRentCars, the platform later rebranded as QEEQ as it expanded its ambitions beyond car rentals and positioned itself as a broader travel service.

Summary

QEEQ was launched in April 2017 under the name EasyRentCars.

The company was founded by Ben Lee, with Larry Luo serving as CEO, and was created to simplify the process of finding and booking rental cars for international travelers.

Car rental pricing can vary substantially between suppliers, locations, vehicle categories, insurance options, and booking conditions. EasyRentCars was designed to bring these offers together in one place so travelers could compare them more easily.

In 2020, EasyRentCars changed its name to QEEQ.

The rebrand reflected the company’s plans to expand beyond car rentals into additional travel categories such as accommodations, tours, and activities.

The name QEEQ was partly chosen because of its similarity to the word “quick,” while the two Qs were designed to create a visual connection with speed and racing.

Today, QEEQ operates as an international travel booking platform, although car rental comparison remains one of its main products.

Company Background

QEEQ was founded in 2017 and is headquartered in Quarry Bay, Hong Kong.

The service operates through Easy Tour International Limited.

QEEQ is closely connected with Zuzuche, a car rental platform established in 2011 that focuses heavily on outbound travelers from Greater China.

Both businesses are associated with TANTU Group, which has received outside investment, including backing connected with Alibaba.

QEEQ has grown into an international operation with more than 500 employees and customer support serving travelers across multiple countries and languages.

The company has also received travel-industry recognition over the years.

EasyRentCars was named a Gold Winner in the Car Rental Service category at the 2018 Magellan Awards, while the company later received recognition and nominations in travel technology and online car rental booking categories.

How QEEQ Works

QEEQ acts as an intermediary between the traveler and the rental car supplier.

Rather than owning its own rental fleet, the platform compares offers from participating rental companies.

Search and Compare

Travelers begin by entering:

• Pickup location

• Drop-off location

• Pickup date and time

• Return date and time

• Driver information

QEEQ then displays available vehicles from participating suppliers.

The platform states that it compares more than 1,000 rental brands across more than 100,000 locations in over 200 countries and regions.

Results can typically be compared according to factors such as:

• Total price

• Vehicle category

• Rental supplier

• Mileage allowance

• Fuel policy

• Cancellation terms

• Deposit requirements

• Insurance coverage

• Customer ratings

Travelers should compare the full rental conditions rather than choosing solely based on the lowest displayed price.

Book and Pay

Once a vehicle has been selected, the traveler completes the reservation through QEEQ.

Depending on the booking, payment may be collected fully or partially in advance.

After confirmation, QEEQ provides a booking voucher containing important details about the reservation and rental supplier.

Travelers should bring the voucher to the rental counter, either digitally or as a printed copy.

A printed copy can be particularly useful when renting from smaller local suppliers whose staff may be less familiar with the QEEQ brand.

Pick Up the Vehicle

At the rental counter, the local rental company verifies the reservation and completes its own rental agreement with the customer.

The renter will normally need to provide:

• Driver’s license

• Passport or identification

• Credit card

• QEEQ booking voucher

• Any additional documentation required by the destination

The rental supplier may also place a security deposit or authorization hold on the renter’s credit card.

Price Drop Protector

One of QEEQ’s more distinctive features is Price Drop Protector.

After an eligible reservation is made, QEEQ can continue monitoring the price of the same or comparable rental.

If the price falls, the system may automatically secure the lower rate for the customer.

This means travelers do not necessarily need to return repeatedly to check whether rental prices have changed.

For budget-conscious travelers booking well in advance, this can be particularly useful because rental prices can fluctuate as the pickup date approaches.

Eligibility and conditions can differ between bookings, so travelers should check whether Price Drop Protector applies to their specific reservation.

One Dollar Freeze

QEEQ has also offered a feature known as One Dollar Freeze.

The feature allows eligible travelers to temporarily hold a rental offer for a small payment while deciding whether to complete the booking.

This can be helpful when flight schedules, hotel reservations, or other travel plans have not yet been finalized.

Rather than immediately committing to the full rental cost, the traveler can preserve an available rate for a limited period.

The exact availability and conditions depend on the booking.

What Makes QEEQ Stand Out

Large Supplier Network

One of QEEQ’s main strengths is the number of rental companies available through its search system.

The platform compares offers from major international rental companies as well as regional and local suppliers.

Participating brands may include companies such as:

• Avis

• Budget

• Hertz

• Dollar

• Thrifty

• Sixt

• Europcar

• Enterprise

Local rental companies can sometimes provide significantly lower prices than major international brands, particularly in popular tourist destinations.

However, travelers should examine the reputation and rental conditions of unfamiliar suppliers before booking.

Price Protection

Price Drop Protector provides an additional benefit after the booking has already been made.

Most comparison websites help travelers find the lowest price available at the moment they search.

QEEQ’s system can continue monitoring the rate afterward, potentially allowing the customer to benefit if the price falls.

International Focus

QEEQ is particularly oriented toward international travelers.

Rental car rules can differ significantly between countries, especially around insurance, deposits, driver requirements, tolls, and fuel policies.

Having a booking platform and support team available between the traveler and an unfamiliar rental supplier can be useful when problems occur abroad.

Multilingual Support

QEEQ provides round-the-clock customer support through multilingual service channels.

This can be particularly valuable during international trips when a customer encounters a problem at a rental counter outside normal business hours.

Strong Independent Reviews

QEEQ has developed a relatively strong independent reputation compared with several other large travel booking intermediaries.

Its Trustpilot rating has generally remained in the Great to Excellent range, with approximately 20,000 reviews reported.

Positive feedback commonly mentions competitive pricing, easy booking, helpful customer support, and successful price adjustments.

Negative feedback tends to focus more heavily on deposit refunds, supplier-specific problems, insurance misunderstandings, and rental counter disputes.

Rental Car Deposits

Security deposits are one of the most important aspects of a QEEQ booking to understand.

QEEQ normally arranges the reservation, but the local rental supplier provides the actual vehicle.

The rental company may therefore require its own security deposit at pickup.

This deposit is separate from the amount already paid to QEEQ.

How the Deposit Works

The rental supplier may place a temporary authorization hold on the customer’s credit card.

The amount varies depending on:

• Rental company

• Vehicle category

• Country

• Insurance coverage

• Rental length

• Driver age

Deposits can sometimes be substantial, particularly when the renter chooses limited insurance coverage.

Travelers should confirm the required amount before arriving at the rental counter.

Deposit Refund Timing

After the vehicle has been returned without additional charges, the rental supplier normally releases the deposit.

However, the money may not become available immediately.

Depending on the rental company and bank, it can take anywhere from several days to several weeks for the authorization or refund to appear.

This process is generally controlled by the local rental company rather than QEEQ.

Some customer reviews describe frustration when deposit return times were longer than expected.

For this reason, travelers should read the supplier’s exact deposit and refund conditions before completing the reservation.

Insurance and Counter Upselling

Insurance can be another source of confusion.

Travelers may purchase coverage through QEEQ, already have protection through a credit card, or receive insurance through a separate travel policy.

At the rental counter, the local supplier may still offer additional coverage.

Examples can include:

• Collision damage coverage

• Theft protection

• Tire and windshield coverage

• Roadside assistance

• Reduced-deposit packages

• Personal accident insurance

Some customers report feeling pressured to purchase extra protection even when they already had coverage.

Travelers should understand exactly what insurance they purchased before arriving at the counter.

If additional coverage is unnecessary, they can decline it, although the rental company may still require the standard deposit associated with the existing insurance arrangement.

Supplier-Specific Differences

Because QEEQ works with many independent rental companies, the customer experience can vary significantly between suppliers.

One rental location may provide a smooth pickup and return process, while another may have stricter deposit rules or slower service.

Before choosing a rental, travelers should consider:

• Supplier rating

• Recent customer reviews

• Deposit amount

• Fuel policy

• Mileage allowance

• Office location

• Operating hours

• Shuttle requirements

• Cancellation conditions

A slightly more expensive rental from a highly rated supplier may sometimes provide better overall value than the cheapest option.

Rental Location Issues

A smaller number of customer reviews describe problems involving pickup locations.

For example, a reservation may be associated with an airport-area office rather than a counter located directly inside the terminal.

Some rentals require a shuttle bus or short transfer to an off-airport location.

Travelers should confirm the exact address and pickup instructions before arriving.

This is particularly important when landing late at night, when some rental offices may have limited operating hours.

Changes and Cancellations

Cancellation policies vary depending on the rental supplier and rate selected.

Some bookings allow free cancellation until shortly before pickup, while discounted or prepaid rates may be more restrictive.

Travelers should check:

• Cancellation deadline

• Cancellation fees

• No-show policy

• Required pickup time

• Whether flight delays are covered

• Rules for changing dates

• Whether the deposit is refundable

A traveler who fails to arrive at the scheduled time without contacting the supplier may risk having the reservation treated as a no-show.

Providing flight information where requested can help the rental company anticipate delays.

Customer Service

QEEQ offers 24-hour customer support through multiple international service channels.

Support may assist with:

• Booking changes

• Cancellations

• Supplier disputes

• Insurance questions

• Pickup problems

• Refunds

• Deposit concerns

• Incorrect reservations

The company’s support team is also visibly active on Trustpilot.

Representatives frequently respond to negative reviews, create support cases, and request additional booking information to investigate complaints.

This does not guarantee that every dispute will be resolved in the customer’s favor, but it provides a clearer escalation route than travelers may have when dealing only with an unfamiliar local rental company.

Advantages of Using QEEQ

QEEQ offers several potential advantages:

• Comparison across a large number of rental suppliers

• Major international and local rental companies in one search

• Coverage across more than 200 countries and regions

• Price Drop Protector on eligible bookings

• One Dollar Freeze on selected reservations

• 24-hour customer support

• Multilingual assistance

• Competitive rental prices

• Strong independent customer ratings

• Useful option for international travelers

• Ability to compare insurance and rental conditions

Potential Drawbacks

There are also some limitations to consider:

• QEEQ does not control every part of the rental experience

• Security deposits are handled by local suppliers

• Deposit refunds may take several weeks

• Rental counter staff may attempt to sell additional insurance

• Some suppliers may be unfamiliar with the QEEQ brand

• Pickup locations can occasionally be confusing

• Rental conditions vary significantly between suppliers

• Local companies may have stricter policies than major brands

• Final disputes may involve both QEEQ and the rental company

• Travelers need to carefully review supplier-specific terms

Who Is QEEQ Best For?

QEEQ may be particularly suitable for:

• Travelers comparing rental car prices internationally

• Budget-conscious renters

• People who want access to both major and local rental companies

• Travelers booking a car well before their trip

• Customers interested in automatic price-drop monitoring

• International travelers who value 24-hour support

• Renters comfortable comparing deposit and insurance terms

• Travelers renting in destinations where they are unfamiliar with local suppliers

It may be less suitable for:

• Travelers who prefer booking directly with a rental company

• Customers uncomfortable dealing with third-party intermediaries

• Renters who do not want a large deposit authorization

• People unwilling to review detailed rental conditions before booking

Bottom Line

QEEQ has developed into a strong international car rental comparison platform, offering travelers access to a broad selection of global and local suppliers.

Its main advantages are its large comparison network, competitive pricing, international reach, and features such as Price Drop Protector, which can continue searching for savings even after a reservation has been made.

The company also maintains a comparatively strong independent review record, with customer support frequently responding publicly when problems occur.

The most important issue to understand is that QEEQ is the booking intermediary rather than the company providing the vehicle.

Security deposits, inspections, fuel charges, optional insurance, and many refund processes are ultimately controlled by the local rental supplier.

Travelers should therefore pay close attention to deposit amounts, refund timelines, insurance requirements, pickup locations, and cancellation rules before confirming a reservation.

Overall, QEEQ can be a useful option for travelers who want to compare a wide range of rental companies and potentially secure a better price. Its value is strongest when customers combine the platform’s comparison tools with careful review of the individual supplier’s rental conditions.